Frequently Asked Questions

Below are F.A.Q's we often receive about our services. Questions are broken down into categories so you can easily find the answers you need.
If you still have questions that are not addressed below. Please get in touch through the form on our Contact page
 
1How long has Hounds on the Hudson been around?
We were founded in 2008 and have been in the pet care industry since 1999.
2 How do I get started?
Click on the "Get Started" button on our website to begin the registration process. If you are located within our service area, we'll get in touch right away to schedule a free consultation in your home. During this time we'll meet you and your pet(s), discuss your pets individual needs and the type of service requested, make sure they have proper ID tags and collars, and get a copy of a key from you. We'll also answer any questions you may have about us or the services we provide. You will receive proof of our insurance as well as a copy of our service policies.
3Do you have a referral program? Do you offer discounts?
Your recommendation to friends, family, neighbors and colleagues is the greatest compliment you can give us. As a token of our appreciation, for each referral you give Hounds on the Hudson that results in a trial board, we will credit your account one free boarding night. Please make sure you tell the person you refer to mention your name! We offer a 10% discount for all stays over 14 days.
4What is your cancellation policy?
To be fair to other clients, we appreciate cancellations as soon as you know you won't need our services. We ask that boarding reservations be canceled with 72 hours notice for the charge to be credited. Cancellations made with less than 72 hours notice will be charged a 20% cancellation fee.
5How do you charge for your services?
To reserve your dog's space, payment is due by the first day of his or her boarding reservation.
6What types of payment do you accept?
We accept cash, checks, all major credit cards. We also offer installment plans via Square Installments (pre-qualification required).
7How do you ensure my pet's safety?
Your pet's safety is a top concern of ours. All dogs are behavior screened and required to spend a trial night before being accepted as a boarding client. Dog temperaments and dispositions are matched to ensure they are a good fit with one another. Dogs are only allowed off-leash during completely fenced in areas and are health checks are routinely performed. During our initial consultation, please go over any health or safety concerns you may have with your pet.
8Why is it hard to reach you on the phone?
While we love speaking with you, the phone isn't always the easiest way to communicate with us. We are a family business without dedicated administrative staff and are usually busy attending to the pups. For the fastest response, please text us at 518-291-WALK or email info@houndsonthehudson.org.
1Why does my dog need a trial board?
We require a trial stay for new boarders because every dog is a unique and complex individual with a distinct personality, play style, likes and dislikes, etc. Our style of boarding is different than a traditional kennel and isn't right for every dog. The trial allows us to spend extra one-on-one time with your dog to get to know him or her better and helps determine whether or not we're a good match.
2What are the requirements to pass the trial board?
We require that your dog be well-socialized and that he or she gets along well with all other dogs of different sizes, breeds and dispositions. We need for them to be house broken and to be able to sleep quietly with the other dogs at night. Because we are a home-like environment and not a traditional kennel, we also have house rules (no incessant barking, jumping, destructiveness, etc) that they need to be able to follow.
3Where does my dog sleep?
We have several options for accommodations and this depends whether your dog stays on one of the farms or in the city. At the farm, dogs either sleep in the farm house or in the "bunk house"--a fully renovated and climate controlled building next to the main house. The camp-like accommodations are simple yet modern and provide all of the comforts of home. Each guest gets their own cot and bed, and may either sleep in an individual suite or in one of the two main bunk rooms with their friends.
4Will my dog be left alone overnight?
No, dogs are never left alone overnight! We live on the farm and someone is always here 24/7. Dogs are tucked in between 10-11pm and are up at sunrise with the humans and the roosters.
5What should I bring for my dog?
The only thing we will need for your dog is their food (we prefer to keep dogs on their regular diet to avoid any possible digestion issues). We have beds, bowls, toys, treats, leashes and everything else your dog will need during his or her stay. Please make sure your dog has a properly fitting collar with ID tags while they are boarding.
6How many dogs do you board at one time?
While many kennels and boarding facilities keep dozens of dogs at a time, we have a maximum overnight capacity of 14 dogs at each facility. We also keep a low staff to dog ratio (one staff member per every 7 dogs) to ensure the best possible care for your pooch. Keep in mind that the farms are working farms and family homes, so there are other non-staff humans (aka our kids, other family members, and friends) who frequently like to give attention to our overnight guests.
7Do you take dogs that are not spayed or neutered?
We are able to accommodate intact dogs on a case-by-case basis at some of our locations. For the best chance of us accommodating your pooch at any of our locations, we strongly suggest that they are spayed or neutered.
8What vaccines do you require?
We require dogs to be current on rabies, parvo/distemper and bordetella vaccines to board. Dogs also must be up to date on flea and tick prevention--we recommend Seresto collars. If you use topical medication, please administer 48 hours before boarding. Please upload vaccine documentation to your online account or have your vet fax or email records prior to boarding.
9What is the minimum age a dog must be to board?
We board dogs from 8 weeks old through their golden years. Puppies are usually boarded with trainers, as they require more special care and attention than older dogs. Please inquire about rates for dogs under 6 months or those with special medical needs.
10Are you insured?
Yes, Hounds on the Hudson is fully insured through Mourer Foster Insurance & Bonds.
11Do you offer any discounts for boarding more than one dog?
Yes! We offer a 20% discount for each additional dog in the same household boarding.
12What products do you use for bathing dogs?
We use natural, sulfate-free and pH balanced dog bathing products such Burt's Bees and Earthbath shampoos, conditioners and sprays. We have a variety of products for different skin types and conditions--please let us know if you have any preferences when making your reservation.
13What cleaning products do you use?
We use hospital-grade disinfectants and natural enzyme cleaners.
14Is the property fenced in?
In both locations dogs are only given access to fully fenced in areas. Our fences are 5 feet welded wire fences and are not suitable for diggers, climbers, and fence jumpers.
15Is there a place for my dog to swim?
Yes! Our Sharon Springs location has a one acre spring-fed swimming pond is a wonderful place for dogs to swim and cool off. Dogs must have a reliable recall to have access to the swimming pond.
16How much does trial boarding cost?
Trial boarding is billed at $50/night.
17Can I visit the farm or ranch before my dog's stay?
Yes, absolutely! Farm and ranch hours are by appointment only. Because the farms are working farms, we ask that you schedule in advance and that you visit without your dog the first time.
18My dog has never slept away from home before! Can I check to see how he is doing while he’s with you?
Of course! We’ll text you when we pick your dog up and at least once during his or her stay. You can always feel free to text the office to get an update if you haven’t heard from us and are curious!
19I don't live locally and can't arrange a trial board. Can my dog still board with you?
We make limited exceptions for trial boarding for non local guests. In order for a trial board to be waived, we need to conduct a thorough phone interview and have several boarding and vet references for your dog. Please inquire about the procedure if you live more than one hour from the farm.
1Do you offer group classes?
We offer results based training and over the years have found the best way to achieve your desired results is through private training. We do offer clinics, classes and social groups from time to time. Be sure to sign up for our mailing list for updates on our offerings.
2What is a behavior consultation?
At this meeting we conduct an in depth interview and analysis of your dog's behavior. We teach you about our training approaches and offer recommendations, tips and tools for management and behavior modification that you can apply immediately. The behavior assessment is typically a prerequisite to our Private Training Package.
3What can I expect from private training?
We start by observing the family dynamics and assessing your dog’s communication skills, types of enrichment, and level of education, then make recommendations to help better meet your dog’s needs and manage behavior issues. We teach owners how to properly implement positive reinforcement training methods to teach desired behavior patterns as well as how to be firm but fair in correcting undesired behaviors. Typical areas of focus are effective exercise, loose leash walking, crate training/independence training, proper socialization, command behaviors, tricks, and diet. Our goal is to teach dogs how to learn and to teach families how to continue to teach their dogs through the development of clear communication and trust in the relationship.
4What training methods do you use?
We use evidence-based methods of non-verbal communication, positive reinforcement, home management, diet and exercise. We also utilize tools such as e-collars in appropriate circumstances and under proper guidance.